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zoya P. — Junior Customer Service Coordinator from Indonesia

zoya P.

Junior Customer Service Coordinator

Indonesia 1-2 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Zoya P. is a graduate in Pharmacy with diverse experience in customer service, sales, and administration. Currently, she is a Student Advisor at Ruang Guru's Sales Trainee Academy, where she excels in managing communications and organizing schedules between students and tutors. Zoya actively connects with students, teachers, and parents to ensure a smooth learning process. Previously, she worked as a Host Live at Azolla.bag, conducting interactive live sessions on TikTok, effectively engaging audiences and promoting products. Her role as a Ticketing Officer at Taman Wisata Alam Linggarjati involved handling ticket transactions and addressing visitor queries efficiently. Zoya has also engaged in organizational roles, notably managing content and logistics for campus events. With a solid command of Microsoft Office and proficient skills in editing tools like CapCut and Canva, Zoya is adept in public speaking and has an intermediate proficiency in English.

Experience

  • Student Advisor

    Ruang Guru · 2026 — Present
    Facilitated communication with prospective and existing service users by providing program information and assisting with the registration process. Coordinated scheduling between students and instructors to align with learning needs. Acted as a liaison among students, instructors, and parents to ensure a smooth learning process.
  • Host Live

    Azolla.bag · 2025 — 2025
    Conducted interactive live sessions on TikTok, addressing customer inquiries and responding to chat in real-time. Clearly and persuasively explained product details to enhance audience purchasing interest. Managed the live session flow, incorporating engagement, promotion, and closing to ensure an appealing and effective experience.
  • Ticketing Officer

    Taman Wisata Alam Linggarjati · 2021 — 2023
    Handled ticket purchase transactions while providing visitors with information on pricing, promotions, and attractions. Addressed visitor questions and complaints using a communicative and professional approach. Compiled daily ticket sales reports and coordinated with the operations team to maintain service efficiency.

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