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Zulaida L. — Junior Logistics Coordinator from Honduras

Zulaida L.

Junior Logistics Coordinator

Honduras 1-2 years
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About

Zulaida P. is a dedicated logistics professional rooted in San Pedro Sula, Honduras, with a strong foundation in computer and information sciences from PALMEC Institute. Among her key competencies, she excels in logistics planning and route management, highlighted by her tenure as a truck driver dispatcher at Double L Transport. There, she ensured the safety and compliance of heavy-duty trucks through meticulous pre-trip inspections and efficient delivery across specified routes. Previously, she honed her customer service expertise at Alorica as a Customer Service Representative and Sales Rep., addressing client inquiries through various communication channels and contributing to team development by training new representatives. Fluent in both English and Spanish, Zulaida P. is committed to enhancing customer satisfaction and streamlining operations through adept use of tools such as Microsoft Excel for inventory tracking and data analysis.

Experience

  • Truck Driver Dispatcher

    Double L Transport · 2022 — 2025
    Operated heavy-duty trucks for the timely delivery of goods along specified routes. Conducted pre-trip inspections to verify vehicle safety and compliance with all regulations.
  • Customer Service Representative and Sales Rep.

    Alorica · 2019 — 2022
    Addressed customer inquiries through phone, email, and chat to improve satisfaction levels. Played a role in training new representatives on company protocols related to customer service. Coordinated with technical support teams to resolve escalated issues efficiently. Evaluated customer feedback to identify trends and suggest enhancements.

Skills & Expertise

Education

  • Bachelor of Science Computer and Information Sciences
    PALMEC Institute Tela · — — 2012