Zuziwe R.
Mid-Level Banking Customer Support Specialist
Open to offersNew to PlatformAbout
Zuziwe R. is an experienced Consultant with over six years supporting customer service and administrative functions across the banking and sales industries. At Capitec Bank, Zuziwe held roles as Service Consultant and Bank Better Champion, where responsibilities included data capture, maintaining and updating client details, ensuring compliance with banking regulations such as FICA and POPIA, escalating complex customer incidents, and delivering comprehensive administrative support. Prior to this, Zuziwe coordinated internal sales at ColourCo Holdings TA Marprozep, preparing invoices, managing quotations and customer order histories, and supporting sales teams through CRM systems and Microsoft Excel, Outlook, and Sage Accpac. Zuziwe brings hands-on expertise with remote administrative support, process organization, and the use of digital tools to maintain accurate client records in fast-paced environments.
Experience
Service Consultant
Capitec Bank · 2021 — 2025Managed data capturing and verification for loan applications, identifying and correcting missing information and errors while ensuring client confidentiality. Maintained and updated client details, distributed data and reports among team members, and provided administrative support. Facilitated opening of savings accounts in compliance with FICA and POPIA regulations and discussed account options with clients. Addressed customer issues and complaints, utilizing problem-solving techniques and escalating incidents to uphold customer satisfaction standards. Processed credit estimates, conducted cost comparisons for clients, and handled telemarketing calls to introduce products and conduct direct sales. Supported operational compliance by educating customers on relevant policies and procedures.Bank Better Champion
Capitec Bank · 2021 — 2022Oversaw banking hall operations, providing timely assistance and support to walk-in customers and upholding service integrity. Responded to client inquiries and complaints, logged ATM-related queries, and managed resolution of malfunctions. Maintained service standards to ensure efficient operations within the banking environment.Internal Sales Coordinator
ColourCo Holdings TA Marprozep · 2019 — 2021Coordinated order processing via phone and email, prepared quotations, generated invoices, and maintained organized filing systems. Supported sales representatives with pricing queries and order processing, addressed client product questions, and maintained comprehensive order histories. Utilized CRM's, Microsoft Excel, PowerPoint, Outlook, and Sage Accpac to manage sales coordination tasks.
Skills & Expertise
Education
- N6: Management AssistantVuselela Tvet College · 2017 — 2019
- Grade 12Tau Rapulana Secondary School · 2012 — 2015
- BA in Forensic Science and TechnologyUnisa
Interested in this professional?
Sign in as an employer to save this profile or invite Zuziwe R. to a job.
Sign in as an employer