Zybelle S.
Mid-Level Freelance Transcription Editor
Open to offersNew to PlatformAbout
Zybelle S. is an experienced Freelance Transcription Editor/Annotator with a background spanning technical support, administrative functions, and inventory management across diverse industries, including government, business process outsourcing, and research firms. In her freelance transcription work, she specializes in the accurate editing and annotation of audio recordings, consistently maintaining project confidentiality. Her tenure as a Technical Support Representative at Concentrix Philippines involved providing email-based support, troubleshooting customer issues, and meticulous documentation of interactions. Zybelle also served as a back-office admin assistant and inventory clerk, demonstrating proficiency in records management and data entry within both government and private sectors. With advanced capabilities in Google Suite, Canva, and CapCut, she is adept at supporting remote operations with a strong emphasis on organizational accuracy.
Experience
Technical Support Representative
Concentrix Philippines · 2021 — 2025Provided professional email-based technical support, efficiently resolving customer product and service issues. Diagnosed and troubleshot concerns, maintaining high levels of customer satisfaction while accurately documenting interactions in internal systems for tracking and follow-up.Researcher
Dynata (Formerly: Research now SSI) · 2018 — 2018Conducted market research surveys to collect accurate consumer data and ensured proper documentation and validation of responses. Assisted in upholding data integrity and research quality standards.Inventory Clerk
General Services Office - LGU, Canlaon City · 2008 — 2013Maintained precise records of inventory, supplies, and equipment while encoding data into internal systems. Ensured systematic organization and documentation of government inventory files.Purchaser
Grand Food Venue Corporation · 2013 — 2013Managed the procurement of supplies and coordinated with vendors for timely delivery, analyzing costs and supporting efficient inventory levels while facilitating supplier communication.Freelance Transcription Editor
BoxbrownieTranscribed, edited, and annotated audio recordings with a strong focus on accuracy and detail. Reviewed transcripts to confirm clarity, consistency, and adherence to project guidelines while maintaining confidentiality of sensitive information.
Skills & Expertise
Education
- Master’s in Public AdministrationCebu Technological University · 2020 — 2022
- Bachelor of Science in Business AdministrationSaint Joseph College of Canlaon, Incorporated · 2014 — 2018
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