Zyrosh S.
Mid-Level BPO Operations Supervisor
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Zyrosh S. is a seasoned Operations Supervisor based in Pasig City, with extensive experience in the BPO industry. Having held a supervisory role at DME Service Solutions from March 2023 to June 2026, he led a team of customer service agents, conducted team meetings, and ensured compliance in reviewing medical records and eligibility for Durable Medical Equipment. Prior to this, he was a Customer Care Specialist at Sagility, where he managed end-to-end Prior Authorization processes, ensuring data accuracy and adherence to healthcare regulations across voice and back-office operations for almost twelve years. His career began as a Customer Sales Associate at ICT/SYKES, where he excelled in promoting television and mobile service products. Zyrosh holds a Bachelor of Science in Business Administration with a major in Marketing from the Polytechnic University of the Philippines. His skills in leadership, time management, and customer service expertise have been crucial in delivering quality performance and earning notable recognition during his tenure.
Experience
Operations Supervisor
DME Service Solutions · 2023 — 2026Supervised a team of customer service agents and facilitated team meetings to relay company updates. Assessed eligibility and coverage for Durable Medical Equipment, determining the necessity of authorizations. Reviewed medical records and certificates of medical necessity to validate documentation.Customer Care Specialist
Sagility · 2011 — 2023Managed the end-to-end Prior Authorization processes for both inpatient and outpatient services, encompassing voice and back-office operations. Ensured data accuracy, compliance with healthcare regulations, and timely processing.Customer Sales Associate
ICT/SYKES · 2009 — 2011Oversaw customer sales activities for television service accounts, promoting products and achieving performance targets. Provided sales support for mobile service accounts, identifying customer needs and recommending appropriate plans and packages.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Major in Marketing)Polytechnic University of the Philippines · 2005 — 2009
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