We are a fast-growing US ecommerce cookware brand. Every day people fill their cart, reach our checkout, and leave without paying. Those people already wanted the product. Your job is to call them and bring the sale home.
THE 20 MINUTE RULE:
This role is built around one strict policy. Every abandoned checkout with a phone number gets a call within 20 minutes. Not tomorrow. Not in two hours. Within 20 minutes, while the product is still on their mind and their card is still on the table.
You get an alert with the customer name, what is in their cart, their country and their phone number. You stop what you are doing and you call. If you cannot work that way, please do not apply.
HOW YOU GET PAID:
- This role is commission only. You earn 10 percent of every sale you recover.
- Our average cart is around 180 US dollars, so a typical recovered sale pays you about 18 dollars.
- We get roughly 80 to 90 abandoned checkouts with a phone number every month, and that number grows as we grow. The more you save, the more you make. There is no cap.
- Every commission is checked against our store records, then paid out with our regular pay run.
WHAT THE WORK LOOKS LIKE:
- You are on watch during your agreed hours. Volume is a few checkouts per day, so this is about being reachable, not about sitting in calls all day.
- An alert comes in, you call within 20 minutes: friendly, helpful, honest
- No answer? You send a short follow-up message and try again later
- You log every call and every outcome in our tracking sheet, same day, no exceptions
- You tell us what you are hearing. The objections customers give you on the phone are gold for our marketing.
YOU MUST KNOW OUR BRAND BEFORE YOU CALL:
You do not touch the phone until you know us inside out. Before your first call you study our products, what makes them different, how they are made, our reviews, our 100-day risk-free trial, our lifetime warranty, and our shipping times. We expect you to research our brand like it is your own.
On the phone you must be honest. We never trick anyone into buying. But honest and persuasive belong together: you find the real reason they hesitated, you solve it, and then you close.
WHAT WE REQUIRE:
- Fluent, natural spoken English. You sound confident and friendly to a customer in the United States.
- Real sales experience. Not customer service, sales. In your reply, tell us exactly what kind: what you sold, who you sold it to, by phone or otherwise, and what results you got.
- Genuinely reachable during your agreed hours, with a 20 minute response every single time
- Attention to detail, because we track everything. To show us you read this post to the end, make the first line of your reply HALO HALO.
- Thick skin. Some people will be short with you. The next call still gets your best voice.
- Stable internet, a smartphone for alerts, and a quiet place to make calls
WHY THIS IS WORTH YOUR TIME:
These are the warmest leads you will ever call. They chose the product, they entered their details, and something small stopped them. You are not cold calling strangers. You are helping someone finish what they already started, and you keep 10 percent of everything you bring in.
HOW WE HIRE:
1. You apply as described below
2. Short interview call with us
3. A trial period on real checkouts, with commission paid from your first recovered sale
4. Long term role
HOW TO APPLY (follow exactly, applications that skip steps are deleted):
1. Record a 1 to 2 minute voice recording (Vocaroo or Loom link). Introduce yourself, then handle this like a real call: "I liked the pan but the shipping felt expensive."
2. What kind of sales experience do you have? Name the company or brand, what you sold, whether it was phone sales, and what you achieved. Numbers help.
3. Which hours can you be reachable every day, Philippine time, and how do you make sure you never miss an alert?