The CSR/Fleet Billing Specialist position is a Remote part-time opportunity where you will play a crucial role in managing customer interactions and fleet billing processes. You will handle overflow of contact for our clients, ensuring a seamless experience from service inquiry to invoicing.
What You'll Do
- Handle inbound customer calls and texts, providing quotes and booking mobile tire services.
- Dispatch jobs to our technicians' routes throughout the Phoenix Valley.
- Manage fleet billing from completed jobs to invoicing, ensuring accuracy and timeliness.
- Maintain current accounts receivable follow-up and keep payment records up to date.
- Ensure our point-of-sale records are clean and accurate for efficient operations.
What You Bring
- Clear, confident spoken and written English skills with at least 2 years of customer service or dispatch experience, ideally in automotive, tire, or field service.
- Strong attention to detail with invoicing and data entry tasks.
- Good judgment to know when to escalate issues rather than guessing.
- Proficiency in tools such as Shopmonkey (for orders, appointments, and customer records), Quo (for phones and texting), QuickBooks (for invoicing and accounts receivable), and Microsoft 365 (for email and spreadsheets).
- Experience with other shop management or field service systems like Tekmetric, ServiceTitan, or Housecall Pro is a strong plus.
Role Details
- Work Mode: Remote
- Salary: $3-$10/hr
- Job Type: Part-time