About MODELUX
MODELUX is a Swiss e-commerce company focused on fashion, lifestyle and trending products. We are looking for a reliable and professional German Customer Support Specialist for a long-term position.
You will represent MODELUX directly to our customers, so professional and friendly communication is very important.
Your Responsibilities
- Manage and answer customer emails
- Help with orders, shipping and tracking questions
- Handle returns, refunds and order issues
- Handle complaints professionally and with empathy
- Follow up on open customer cases
- Find solutions to common customer problems independently
- Keep customer communication organized and respond quickly
- Represent MODELUX professionally at all times
What We Are Looking For
- Excellent written German
- Natural, professional and empathetic writing style
- Good English for internal communication
- Customer support experience, preferably in e-commerce
- Reliable, organized and detail-oriented
- Able to solve problems independently
- Comfortable using AI tools such as ChatGPT
- Interested in a long-term collaboration
Important: Customer messages must sound natural and human. AI tools may be used for support, but every response must be reviewed and must not sound robotic or obviously AI-generated.
What We Offer
- USD 400/month
- 100% remote work
- Full-time, long-term position
- Clear processes and guidelines
- Direct communication
- Opportunity to grow with MODELUX
How to Apply
Send us a short introduction, your previous customer support/e-commerce experience, your experience with written German and your current availability.
Start your application with “MODELUX SUPPORT” so we know you have read the full job post.