The Enrollment & Customer Success Specialist is a Remote position that plays a crucial role in guiding prospective customers to the right African Soul International program. This role involves engaging with new leads and ensuring a seamless experience from initial interest to registration.
What You'll Do
- Respond to new leads through various communication channels including phone calls, text messages, and email.
- Follow up with prospective customers to answer questions and provide information about programs.
- Utilize GoHighLevel (GHL) CRM to manage leads, track pipelines, and document customer interactions.
- Maintain organized records of customer communications and follow-up activities.
- Persuasively guide leads through the decision-making process until they register for a program.
- Collaborate with team members to enhance customer success strategies and improve overall enrollment processes.
What You Bring
- Proven experience in a customer success or sales role, preferably in an educational or program enrollment environment.
- Hands-on experience with GoHighLevel (GHL) CRM or similar CRM tools.
- Strong communication skills, both verbal and written, with a friendly and persuasive demeanor.
- Highly organized with the ability to manage multiple leads and follow-up tasks efficiently.
- A sales-driven mindset with a passion for helping customers find the right solutions.
- Confidence in making outbound calls and engaging with potential customers consistently.
Nice to Have
- Experience in the education or training industry.
- Familiarity with digital marketing strategies and customer engagement techniques.
Role Details
- Work Mode: Remote
- Salary: $3-$5/hr
- Job Type: Full-time