About the Role
We're looking for a skilled chat manager to handle direct messages for an adult content creator account on a subscription-based platform. You'll be the primary point of contact with fans — building rapport, answering questions, and encouraging purchases of paid content. This is a new account, so you'll be part of building the fan base from the ground up.
Responsibilities
- Respond to fan direct messages promptly and professionally, maintaining the creator's tone and personality
- Build ongoing relationships with subscribers to encourage retention and repeat spending
- Upsell paid content (pay-per-view messages, custom requests) in a natural, non-pushy way
- Track conversations and flag any concerning or abusive behavior from fans
- Report daily/weekly performance (messages handled, revenue generated) to the account manager
Requirements
- Excellent written English (fluent, natural, and typo-free)
- Prior experience in online chat, customer service, or similar messaging-based roles (experience with adult content platforms is a plus but not required)
- Comfortable with adult content and mature conversations
- Reliable internet connection and a quiet place to work
- Discreet and trustworthy — this role involves confidential account access
Working Hours
- Part-time to start, with flexibility to grow into full-time
- Availability during evening/night hours preferred (aligned with peak fan activity — specific timezone requirements will be discussed during interview)
Tools Provided
- Access to a chat management platform (training provided)
- Persona guide and content boundaries document to guide your responses
Compensation
- Commission-based: a percentage of revenue generated through your chat conversations, paid weekly
- Details on commission rate discussed during interview based on experience
Interview Process
- Short written test: you'll respond to a few sample fan messages so we can assess your writing style and tone
- Brief interview to discuss availability, experience, and expectations