The IT Service Desk / Help Desk position is a full-time, Remote opportunity for individuals passionate about providing exceptional technical support. Join our team and contribute to delivering top-notch service to our clients while working from the comfort of your home.
What You'll Do
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues, ensuring timely resolution.
- Document and track issues and resolutions in the ticketing system.
- Assist with onboarding new users and provide training on IT systems and tools.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Maintain knowledge base articles and contribute to continuous improvement initiatives.
What You Bring
- CompTIA A+ certification or equivalent experience.
- ITIL 4 Foundation certification or relevant knowledge of IT service management.
- CompTIA Network+ certification or familiarity with networking concepts.
- HDI Support Center Analyst (SCA) certification is a plus.
- Microsoft 365 Fundamentals (MS-900) certification or experience with Microsoft 365 products.
- Strong communication skills and a customer-focused mindset.
Role Details
- Work Mode: Remote
- Salary: $4.5-$5.5/hr
- Job Type: Full-time