- Create and manage online property adverts, respond to tenant enquiries, coordinate viewings, and monitor competitor listings.
- Manage the complete tenant sign-up process, including referencing, tenancy agreements, deposits, move-ins, and move-outs.
- Manage day-to-day landlord and tenant enquiries, rent increases, rent collection, and arrears management.
- Coordinate property maintenance, liaise with contractors and ensure repairs are completed promptly and cost-effectively.
- Organise and oversee property inspections, inventories and check-outs, coordinating field staff and managing their schedules.
- Manage property compliance, certification renewals, tenancy documentation, and property information packs.
- Maintain and update CRM systems, property records, emails, calendars, and administrative databases.
- Process invoices, reconcile income and expenditure, prepare month-end accounts, and produce monthly landlord statements.
- Provide proactive administrative and operational support, ensuring all property management tasks are completed accurately and on time.
Key Competencies & Skills
- Excellent interpersonal and communication skills, with the ability to build rapport with landlords, tenants, and contractors.
- Highly organised, with strong time management skills and exceptional attention to detail.
- Proactive, self-motivated, resilient, and able to work independently using initiative.
- Strong problem-solving skills, with the ability to prioritise tasks and work effectively under pressure.
- Flexible, adaptable, and comfortable working in a fast-paced environment.
- Excellent IT skills, including Microsoft Office, Google Sheets, CRM systems, and Asana.
- Experienced in Excel, bookkeeping administration, and invoice reconciliation.
- Strong written and verbal English communication skills.
- Customer-focused, with a commitment to delivering a professional and efficient service.
- Good understanding of the UK property lettings industry and relevant legislation.
- Reliable, accountable, and able to take ownership of tasks through to completion.
When applying please quote' Keys to success' at the top of your application