Operations Coordinator — Real Estate Services Company
Full-time · Toronto working hours (Eastern Time)
About the Role
We're looking for an Operations Coordinator to be the hub between our clients, our field teams, and our office. You'll spend much of your day on the phone handing customer inquiries, coordinating our field teams, and making sure every job — from first booking to final delivery — gets done right and on time. You will also be responsible for approving, touching up, and adjusting real estate media that is going out to our customers. As well as the overall success of the daily operations.
-Serve as the primary phone and email contact for clients: answering questions, booking and rescheduling appointments, and resolving day-of issues as they come up
-Communicate clearly and professionally in spoken and written English with clients, team members
What We're Looking For
-Excellent spoken and written English — confident and clear on the phone with clients and crews
-Strong organizational skills; comfortable juggling multiple jobs and schedules at once
-A problem-solver who takes ownership and follows through until a job is actually done
-Comfortable with phones, email, and basic office/scheduling software
-Based in or able to work Toronto business hours
-Previous experience in operations, dispatch, scheduling, or customer service is an asset but not required
Nice to Have
-Familiarity with real estate, real estate media, or home staging services
-Experience coordinating field teams or contractors
-Experience with CRM, scheduling, or project-tracking tools
-Basic knowledge of photo editing concepts (cropping, color correction, retouching) — useful for reviewing and discussing deliverables with the editing team