Team Supervisor – Creator Chat Support & Marketing VAs
Remote | Philippines | Flexible Schedule | Long-Term Freelance Opportunity
Flarex Media International LTD is looking for an organized, experienced Team Supervisor to coordinate our growing team of remote chat support specialists and marketing Virtual Assistants.
Your role is to keep daily operations running smoothly: ensure everyone is assigned, new team members are properly trained, tasks are completed, and performance stays on track.
We provide training on our software, internal processes, and creator workflows. You will need to understand the complete operation so you can confidently guide the team and resolve routine issues.
YOUR RESPONSIBILITIES
• Plan and maintain schedules for our chat support and marketing teams.
• Ensure daily coverage, clear task assignments, and appropriate handovers.
• Coordinate replacements when someone is unavailable.
• Onboard new freelancers and explain our tools, workflows, and expectations in Filipino/Tagalog.
• Monitor attendance, task completion, communication quality, and sales or marketing performance.
• Identify mistakes and performance gaps, provide practical feedback, and follow up on improvements.
• Arrange a weekly team training or coaching session.
• Update the team’s performance figures and tracking sheets once per week.
• Provide management with a concise weekly report covering results, issues, and priorities.
• Communicate with our internal management team in English and escalate issues when needed.
WHO WE ARE LOOKING FOR
• Based in the Philippines and at least 18 years old.
• Excellent spoken and written English for communication with management.
• Fluent Filipino/Tagalog, with the ability to explain processes clearly and train Filipino team members.
• Previous experience supervising remote teams, ideally in creator chat support, customer service, online sales, or social media operations.
• Confidence managing multiple people, schedules, and priorities.
• Comfortable reviewing performance figures and maintaining accurate tracking sheets.
• Able to give constructive feedback, address problems, and hold people accountable.
• A reliable computer or laptop and stable internet connection.
• Professional, dependable, organized, and proactive.
• Comfortable supporting adult-oriented creators and supervising a team that may handle explicit content and conversations.
Experience managing creator chatters or marketing VAs is strongly preferred.
SCHEDULE & EXPECTATIONS
This is a coordination and supervision role with a flexible schedule. It does not require a full working shift every day, but you are responsible for ensuring that team coverage and assignments are arranged for every day of operation.
You should be available for agreed check-ins, onboarding sessions, weekly reporting, and team coaching. Your expected availability, team size, workload, and response times will be discussed and agreed before you start.
PAY & LONG-TERM OPPORTUNITY
• Monthly base fee starting at $500 USD.
• The base fee is negotiable depending on your qualifications, experience, and agreed responsibilities.
• Additional performance-based commission.
• Commission rates, performance targets, and payment schedules are agreed before you start.
• Guaranteed payment of the agreed monthly fee and earned commission under the agreed terms.
• Fully remote work.
• Training on our software and internal workflows.
• Long-term collaboration with opportunities to take on greater responsibility as the team grows.
• Immediate opening for the right candidate.
FREELANCE ARRANGEMENT & INVOICING
This is an independent contractor opportunity, not an employment position. You will provide services as a self-employed freelancer and remain responsible for your own tax obligations and any required business registration.
You will submit an invoice to Flarex Media International LTD for your agreed monthly fee and earned commission. Invoices are paid by bank transfer according to the agreed payment schedule.
HOW TO APPLY
Please apply directly through OnlineJobs and include:
- A short introduction and a summary of your team management experience.
- The types of teams you have supervised and the number of people you managed.
- Any experience with creator chatting, customer support, online sales, or marketing VAs.
- Your experience with scheduling, onboarding, coaching, and performance reporting.
- The tools and software you have used.
- Confirmation of your English and Filipino/Tagalog proficiency.
- Your availability, time zone, and earliest possible start date.
- Your expected monthly fee, starting from $500 USD.
- Confirmation that you are 18+, comfortable with the nature of the work, and able to submit invoices as an independent freelancer.
Please also briefly answer:
“How would you keep a remote team properly scheduled, train new members, and address someone who repeatedly misses their targets?”
Start your application with “TEAM SUPERVISOR” to confirm that you have read the full listing.
If you enjoy organizing people, improving performance, and helping a team succeed, send us your application. We review applications and respond quickly. Suitable candidates can start as soon as onboarding and terms are completed.