Tenancy Management Support - Remote
We are seeking a dedicated Tenancy Management Support professional to join our team in a Remote capacity. In this full-time role, you will play a crucial part in ensuring smooth tenancy operations and maintaining positive relationships with our occupants.
What You'll Do
- Manage contract renewals by proactively contacting occupants ahead of their contract expiry to discuss and agree on renewal terms.
- Respond promptly and professionally to occupant enquiries regarding contract agreements and renewals.
- Process and manage notices to vacate, ensuring compliance with contractual obligations and company procedures.
- Coordinate room check-outs, schedule inspections, and arrange cleaning with external contractors.
- Handle telephone and email enquiries related to contract agreements, renewals, notices, refunds, and general contract-related matters.
- Liaise with internal departments to communicate any issues affecting occupants or property operations.
What You Bring
- Proven experience in tenancy management or a similar role, demonstrating strong organizational skills.
- Excellent communication skills, both written and verbal, with a focus on customer service.
- Ability to process and manage occupant refund requests accurately and efficiently.
- Strong attention to detail, particularly in carrying out weekly audits of occupancy records to ensure accuracy and completeness.
- Proficiency in using property management systems to maintain accurate records.
Nice to Have
- Familiarity with relevant property management regulations and best practices.
- Experience in coordinating with external contractors for property maintenance and inspections.
Role Details
- Work Mode: Remote
- Salary: $4.75/hr
- Job Type: Full-time