We are a growing U.S.-based accounts receivable company building a dedicated outbound call center team in the Philippines. We are seeking an experienced Operations Manager / Working Team Lead to help launch, manage, train, and grow our Philippine operation.
This is a hands-on management position. We are NOT looking for someone who only supervises. The Operations Manager will be expected to personally make outbound calls and produce alongside the team while also managing daily operations.
Responsibilities include:
- Personally making outbound calls and leading by example
- Managing an initial team of approximately 5 outbound representatives
- Training, coaching, and developing agents
- Helping interview and select new team members
- Monitoring calls for quality and compliance
- Conducting role-play and script training
- Tracking daily KPIs, call activity, attendance, and productivity
- Handling escalations and assisting agents when needed
- Holding agents accountable for performance
- Providing daily reports to U.S. management
- Helping establish systems, procedures, and office culture
- Assisting with expansion as the Philippine operation grows
Requirements:
- Previous BPO/call-center experience
- Previous Team Leader, Supervisor, or Operations Manager experience
- Strong outbound calling experience
- Excellent spoken and written English
- Strong leadership and coaching skills
- Comfortable being measured on personal AND team performance
- Experience managing KPIs and call quality
- Reliable and able to work U.S. business hours/night shift
- Comfortable transitioning to an in-office position in the Philippines
Preferred Experience:
Experience working with U.S. accounts, accounts receivable, financial services, or third-party collections is strongly preferred.
Position Structure:
The position will initially begin remotely for management training and preparation. The selected manager will train directly with U.S. management before helping interview, train, and launch the initial Philippine team. The position will then transition to working from our designated physical office.
Compensation:
$5–$7 USD per hour depending on experience, with additional performance-based earning opportunities.
To Apply:
Please include your resume, previous management experience, number of agents you have managed, outbound calling experience, expected hourly rate, and availability.
IMPORTANT: Please include a 1–2 minute voice recording introducing yourself and explaining your BPO leadership and outbound calling experience. Applications without a voice recording may not be considered.
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