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Abegail A. — Senior BPO Customer Service Specialist from Philippines

Abegail A.

Senior BPO Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Abegail I. is an experienced professional in the Business Process Outsourcing (BPO) sector, with over a decade in customer service, chat and messaging support, and back-office operations. Her substantial background includes roles at AFNI Philippines, Sitel Call Center, and Sykes Asia, where she excelled in data processing, order processing, and account resolution. Abegail efficiently managed customer concerns and service requests, maintaining professional client communication and stringent adherence to established procedures. Her expertise extends to roles at The Results Company, where she provided technical support for telecommunications clients, and at Coffee Grounds Café, where she honed her customer service skills. Abegail is transitioning into a Virtual Assistant role to leverage her BPO experience in remote business operations. She holds a Bachelor of Science in Business Administration, Major in Management, from Trinity College of Quezon City.

Experience

  • Chat Support / Messaging & Back-Office Support

    AFNI PHILIPPINES
    Oversaw chat and messaging operations for approximately 4 years, ensuring customer emails and requests were processed accurately. Addressed customer concerns while adhering to established protocols and maintained a professional level of communication. Conducted outbound calls to provide customer updates, ensuring timely delivery of information, while supporting back-office processes that required meticulous attention to detail.

  • Encoding / Back-Office Support

    SITEL CALL CENTER
    Carried out encoding and order processing duties for around 5 years, ensuring customer and transaction data accuracy. Processed orders and account details while following procedural guidelines, completed account resolutions, and assisted in billing tasks such as invoice creation and verification, all while managing multiple transactions and maintaining records with precision.

  • Chat Support

    SYKES ASIA
    Delivered customer support through chat, utilizing clear and customer-focused written communication. Responded to customer inquiries while strictly adhering to service guidelines and account procedures.

  • Telco Technical Support

    THE RESULTS COMPANY
    Provided technical support to telecommunications customers by diagnosing issues and steering them toward suitable solutions, while clearly communicating technical concepts to ensure a professional customer experience.

  • Barista

    COFFEE GROUNDS CAFÉ
    Cultivated positive relationships with customers through attentive service. Generated daily and semi-monthly reports to maintain operational documentation accuracy, while ensuring product and service quality in daily customer interactions.

Skills & Expertise

Chat SupportCustomer SupportPayroll ProcessingCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Business Administration, Major in Management
    Trinity College of Quezon City · 2000 — 2004

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