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abegail P. from Philippines

abegail P.

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Abegail P. is a seasoned professional specializing in customer service and outbound sales. With a Bachelor of Science in Business Management from Southern Luzon State University, she has developed a robust set of skills that include customer service & communication, outbound sales & lead generation, and CRM & dialer tools. Her work experience includes roles as a Sales Advisor at Concentrix, where she managed T-Mobile customer interactions and achieved key performance indicators in AHT, CSAT, and issue resolution. At Homeaglow, she effectively managed appointments and brand representation as an Outbound Sales Representative. Additionally, at Expert Home Remodeling and Green Power Network, she excelled in making high-volume outbound calls, introducing services, and setting appointments for service teams. Abegail's dedication to providing accurate information and ensuring a positive customer experience is evident throughout her professional journey.

Experience

  • Appointment Setter / Cold Caller

    Expert Home Remodeling · 2025 — 2026
    Made high-volume outbound calls to homeowners using provided lists, CRM, or marketing leads. Introduced the company and its remodeling services, engaged cold leads, and followed up on past inquiries or previous customers.
  • Appointment Setter / Cold Caller

    Green Power Network · 2026 — 2026
    Contacted homeowners to qualify potential customers for solar services. Scheduled appointments for the sales team while ensuring a professional and positive experience and providing accurate information.
  • Outbound Sales Representative

    Homeaglow · 2023 — 2025
    Conducted outbound calls to potential and existing customers to schedule or confirm home cleaning appointments. Ensured professional representation of the brand and provided accurate service information for a positive booking experience.
  • Sales Advisor II

    Concentrix · 2020 — 2023
    Handled inbound and outbound calls for T-Mobile customers, providing assistance with billing, plan upgrades, and tech support. Focused on achieving first-call resolution while consistently meeting KPIs in average handle time (AHT), customer satisfaction (CSAT), and resolution rates. Also promoted new offers and managed device troubleshooting, SIM activation, and network support.

Skills & Expertise

Education

  • Bachelor of Science in Business Management
    SOUTHERN LUZON STATE UNIVERSITY · 2015 — 2020

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