Abhinav R.
Mid-Level Quality Assurance Engineer
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About
Abhinav R. is a dedicated professional in the field of quality engineering and customer success with 4.5+ years of experience, currently serving as an Associate Lead - Quality Engineering and Customer Success. With proven expertise in manual testing, Abhinav focuses on ensuring application stability and functionality in live environments through comprehensive production and regression testing. His work within e-commerce and healthcare platforms demonstrates his skill in verifying complex pricing engines and performing API testing to ensure segment-specific data accuracy. Additionally, Abhinav has played a critical role in AI application testing, having validated invoice accuracy in an AI-based invoicing platform and tested a healthcare chatbot application for intent recognition and response accuracy. He has successfully tested over 50 websites using tools like Zephyr and BrowserStack, and effectively communicated with teams using JIRA and ClickUp. Abhinav's commitment to quality is highlighted by his ability to maintain a 95% customer satisfaction rate in technical support for AI-based solutions.
Experience
Associate Lead - Quality Engineering and Customer Success
SDET Technologies · 2023 — PresentConducted e-commerce application testing for a complex B2B and B2C platform, validating pricing accuracy for different customer segments and ensuring proper catalog access control. Tested product visibility across catalogs and verified data consistency with backend price lists using Dbeaver. Employed Postman for API response testing to confirm correct pricing data delivery. Monitored regression processes and supported production by validating data synchronization between the back office and frontend.Senior Test Engineer
Growtomation · 2023 — 2023Focused on production testing for a healthcare AI chatbot application, performing intent recognition and response accuracy tests across multiple languages. Assured chatbot's conversational flow handled diverse user inputs appropriately. Conducted UI/UX testing on various devices to verify proper interface functionality. Ensured compliance with data privacy regulations, including secure chat history management, while testing an AI-based invoicing application. Assessed the system's ability to accurately extract information from differently formatted invoices.
Skills & Expertise
Education
- MCAFORTE INSTITUTE OF TECHNOLOGY, MEERUT
- BCAPT. DEEN DAYAL UPADHYAY MANAGEMENT COLLEGE , MEERUT
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