Abraham A.

Abraham A. is a driven IT Service Desk Professional with over five years of experience in technical support and customer service. He has a proven track record in streamlining ticketing processes at Wipro Technologies and managing client accounts at Acquire BPO. Abraham excels in resolving complex technical issues, leveraging tools like ServiceNow, SalesForce, and Active Directory. At Acquire BPO, he served as a Technical Onboarding Advisor, leading account and phone system setups to ensure seamless client transitions. Previously, at Wipro, he enhanced operational efficiency by refining ticketing workflows and maintaining an up-to-date knowledge base. His role demanded the management of critical incidents and clear communication to minimize downtime. Abraham's foundational education in computer technology from the Philippines Science and Technology Center equips him with critical problem-solving skills essential for high client satisfaction.