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Adam L. — Senior BPO Operations Manager from Philippines

Adam L.

Senior BPO Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Adam L. is an accomplished Operations Manager with over 15 years of experience leading multi-regional teams and optimizing processes within industries such as agriculture commodities, telecommunications, consumer electronics, fintech, government, and healthcare. In his current role at Mars AgriVentures Commodities, Inc., Adam oversees daily operations including distribution, logistics, and warehouse management, ensuring efficiency and KPI alignment. His background includes regional leadership positions at Cherry Mobile Communications, TrueMoney Philippines, Globe Telecom, and Sun Cellular, where he excelled in KPI & SLA management, performance monitoring, and workforce optimization. With proven experience in resource planning, process improvement, and delivering exceptional service quality, Adam has consistently driven productivity and operational excellence across BPO, sales, and customer-centric environments.

Experience

  • Operations Manager

    Mars AgriVentures Commodities, Inc. · 2025 — Present
    Directed daily operations encompassing distribution, logistics, and warehouse activities to ensure efficiency and timeliness. Supervised team performance and workflow to enhance productivity. Maintained accuracy in order processing, invoicing, and delivery to uphold service quality. Collaborated with cross-functional teams to address operational issues impacting customer experience. Monitored operational metrics and enforced accountability to meet performance targets.

  • Technical Consultant

    LGU – City of Mati · 2022 — 2025
    Offered strategic direction regarding operational systems and program implementation aimed at improving efficiency and service delivery. Evaluated processes and recommended enhancements to boost productivity and execution quality. Aided in the development of sustainable programs through structured planning, monitoring, and evaluation.

  • Regional Sales Head

    Cherry Mobile Communications, Inc. · 2020 — 2022
    Established and managed regional teams with an emphasis on performance management, coaching, and achieving KPIs. Created territory structures to enhance coverage efficiency and workload balance. Conducted performance reviews regularly and executed action plans for improving team output. Set structured cadence for tracking performance on a weekly and monthly basis.

  • Regional Sales Head

    TrueMoney Philippines, Inc. · 2017 — 2020
    Oversaw regional operations, ensuring the achievement of KPIs, utilization targets, and adherence to operational standards. Managed manpower deployment and resource allocation to optimize efficiency and productivity. Performed performance reviews and instituted corrective measures to enhance quality and output. Ensured compliance with company policies and consistent process execution.

  • Sales Manager

    Cosmic Technologies Inc. · 2017 — 2017
    Supervised multi-level teams across regions, aligning execution with business targets and performance metrics. Translated strategic plans into actionable initiatives. Led training and development programs designed to enhance team capability and productivity.

  • Regional Sales Manager

    Cosmic Technologies Inc. · 2015 — 2017
    Managed regional operations, focusing on performance tracking, forecasting, and KPI attainment. Implemented strategies aimed at boosting efficiency, productivity, and consistent execution standards.

  • Region Sales Head

    Globe Telecom · 2013 — 2015
    Performed business reviews and performance analysis to identify service delivery gaps. Led initiatives aimed at enhancing customer experience and operational processes. Fostered team capability through structured training and coaching programs.

  • Micro-Market Planner

    Globe Telecom · 2012 — 2013
    Formulated data-driven strategies to enhance market performance and efficiency. Assisted sales teams in meeting targets through structured planning and analytical support.

  • Area Sales Head

    Globe Telecom · 2011 — 2012
    Oversaw distributor performance through KPI tracking, business reviews, and performance evaluations. Ensured the execution of business plans in alignment with operational standards. Strengthened accountability with structured reporting and monitoring systems.

  • Market Development Manager

    Sun Cellular (Digitel Mobile Philippines, Inc.) · 2008 — 2010
    Expanded distribution networks while ensuring program execution aligned with performance objectives. Monitored productivity across channels and initiated improvements for enhanced output and efficiency. Delivered training programs to bolster sales effectiveness and team performance.

  • Customer Development Officer

    San Miguel Corporation · 2001 — 2004
    Managed institutional accounts to ensure consistent service delivery and performance monitoring. Executed promotional programs in alignment with business objectives.

  • Account Specialist

    La Tondena Distillers Inc. · 2000 — 2001
    Oversaw key retail accounts to ensure product availability, visibility, and inventory management. Monitored sales performance and supported demand generation initiatives.

  • Professional Medical Representative

    Abbott Laboratories, Inc. · 1999 — 2000
    Promoted healthcare products through structured engagement with medical professionals. Delivered presentations while ensuring consistent coverage and management of relationships.

Skills & Expertise

Performance ManagementSales

Education

  • Bachelor of Science in Physical Therapy
    Davao Doctors College

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