Adams B.
Senior Area Manager
Open to offersNew to PlatformAbout
Brian M. S. is an experienced Customer Service and Technical Support Professional with nearly a decade of expertise in handling customer interactions across various industries, including telecommunications and logistics. His career began at StarTek in Makati City, where he provided customer support and honed his skills in maintaining high satisfaction levels. He has worked in technical support roles at Concentrix Philippines and TELUS International, where he resolved complex technical issues and offered troubleshooting support. As a Quality Assurance Specialist, Brian ensured compliance with company procedures while enhancing agent performance through coaching. In a leadership capacity, he served as an Area Manager at PH Global Jet Express, overseeing logistics operations and staff, and implementing strategies to boost productivity and customer satisfaction. Brian's technical education is complemented by a diploma in Computer Engineering from Pamantasan ng Cabuyao and a national certification in Computer Hardware Servicing from TESDA.
Experience
Area Manager
PH Global Jet Express · 2020 — 2025Oversaw daily logistics and operations within the designated area, ensuring staff performance and operational effectiveness. Developed and implemented strategies aimed at enhancing productivity and client satisfaction while working closely with management to meet organizational goals.Customer / Technical Support Representative
iQor Philippines · 2018 — 2019Provided assistance to customers regarding technical and account-related issues, delivering precise troubleshooting support and facilitating issue resolution. Ensured a high level of customer satisfaction through effective communication.Quality Assurance Specialist
Concentrix Philippines · 2017 — 2017Monitored customer interactions to uphold quality standards, offering coaching and feedback to enhance agent performance and assisting in adherence to company policies.Technical Support Representative
Concentrix Philippines · 2016 — 2017Delivered technical support and troubleshooting assistance while addressing customer concerns with professionalism and efficiency.Technical Support Tier 3
TELUS International · 2015 — 2016Handled advanced technical issues and escalations, providing support to lower-tier agents with complex cases while ensuring service quality.Customer Service Representative
Sykes Asia · 2014 — 2015Managed customer inquiries and account-related concerns, providing quality support and effective issue resolution.Retention and Collections Specialist
Convergys · 2013 — 2013Supported customers with account retention strategies and payment arrangements, working to negotiate solutions while preserving customer relationships.Financial Advisor
Northgate · 2012 — 2013Guided clients in financial planning and offered product recommendations, fostering professional client relationships.Customer Service Representative
StarTek · 2012 — 2012Provided customer support, addressing general inquiries, and ensuring professionalism to enhance customer satisfaction.
Skills & Expertise
Education
- Computer Hardware Servicing NC IITechnical Education and Skills Development Authority (TESDA) · 2009 — Present
- Computer EngineeringPamantasan ng Cabuyao · 2006 — 2008
- High School DiplomaDao Catholic High School · 2002 — 2006
Interested in this professional?
Sign in as an employer to save this profile or invite Adams B. to a job.
Sign in as an employer