Aderayo K.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Aderayo K. is an accomplished Executive Virtual Assistant and Customer Support Specialist based in Lagos, Nigeria. With extensive experience in customer service, client account management, and day-to-day business operations, Aderayo excels in handling customer inquiries, preparing comprehensive reports, and ensuring seamless service delivery. She has proven success in managing client relationships as a former Client Account Manager at Infytel Communication, where she maintained a 95% client retention rate through strategic initiatives and effective communication. Her role as a Customer Service Representative at Walmart Supercenter highlighted her capability in maintaining a 97% customer satisfaction rate. She is adept in using a variety of digital tools including Microsoft Office Suite, Google Workspace, and AI-assisted productivity tools like ChatGPT. With her educational background in Business Administration and certifications such as the Product Manager Nanodegree from Udacity, Aderayo demonstrates a strong foundation in business management and operations.
Experience
Customer Service Representative
Walmart Supercenter · 2024 — 2026Provided assistance to customers through in-person and phone inquiries, delivering informative responses about products, orders, and store policies. Managed requests for returns, refunds, and exchanges while adhering to company protocols and maintaining orderly records. Addressed customer complaints deftly and escalated complicated issues to team leads as necessary, contributing to high customer satisfaction. Collaborated with various departments to resolve issues related to products, pricing, and payments, ensuring timely follow-up with customers. Guided customers in locating products and understanding available services to enhance their experience. Handled multiple requests concurrently during peak times while ensuring accuracy and professionalism. Adjusted communication strategies based on customer needs to convey information effectively. Assisted in maintaining seamless daily operations by adhering to established processes and fostering teamwork.Client Account Manager
Infytel Communication · 2022 — 2023Oversaw client relationships by offering support to comprehend their needs and resolve service issues, which contributed to a high client retention rate. Ensured prompt and effective resolution of client requests through coordination with relevant teams. Facilitated consistent communication with clients and internal stakeholders to relay important updates clearly. Collected client feedback during strategic meetings and recorded key insights for improvement opportunities. Developed performance reports based on KPIs and organized relevant business information for management use. Worked alongside technical and commercial teams to address service-related challenges and maintain reliable client support. Contributed to service delivery efficiency by identifying client needs and solidifying relationships.Community Operations Manager
Workpod Co-Working Office · 2020 — 2022Managed daily administrative and operational functions to ensure consistent service delivery for members. Oversaw member onboarding processes and provided support throughout their engagement. Addressed member inquiries, coordinated resolutions, and followed up to sustain a positive experience. Organized operational data, records, and reports to facilitate effective day-to-day management. Collaborated with internal teams and external service providers to meet operational demands and uphold service quality. Conducted compliance checks, evaluated operational risks, and reconciled financial records. Actively supported community initiatives and represented the brand effectively to enhance visibility and member growth. Prioritized numerous operational tasks while maintaining attention to detail to ensure timely completion.
Skills & Expertise
Education
- B.Sc. Business Administration & EntrepreneurshipKwara State University · — — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Aderayo K. to a job.
Sign in as an employer