Adrian C.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Adrian C. is a seasoned professional in the BPO and remote work industry, proficient in handling customer concerns and delivering exceptional customer service. With extensive experience in customer support, technical support, and IT helpdesk roles, Adrian has been instrumental in resolving a wide range of issues, from product concerns to basic IT troubleshooting. Currently serving with SKY Global Experts as a Customer Support, Hotel Reservation Specialist, and IT Helpdesk in a remote capacity since December 2022, Adrian assists customers with booking hotel reservations, handling casino offers, and troubleshooting property ticket issues across multiple platforms like Opera and Duetto. Previously, Adrian provided comprehensive customer and technical support at Hot Pepper USA and Pixels, managing client interactions via phone and email. With a history of high-volume inbound call management at Metro By Tmobile, Adrian effectively diagnosed technical issues related to mobile services. Adrian's educational background includes pursuing a Bachelor of Science in Information Technology at Tarlac State University. Adept in various tools such as Amazon CSR and Zendesk, Adrian continues to excel in delivering prompt and knowledgeable service.
Experience
Customer Support, Hotel Reservation Specialist, IT Helpdesk
SKY Global Experts · 2022 — PresentAssisted customers with product concerns and shipping issues. Managed hotel reservations, supported guests with casino offers, and addressed property ticket issues. Handled multiple booking platforms, including Opera, Duetto, Synergy, and LMS. Troubleshot basic IT problems and escalated as necessary.Customer Support, Technical Support, VA
Hot Pepper USA, Pixels AKA Fine Art America · 2019 — 2022Delivered customer service and technical support through phone and email for various companies. Resolved customer complaints and technical issues promptly while maintaining accurate records of interactions.CSR, TSR
Metro By Tmobile · 2018 — 2019Managed high-volume inbound customer calls related to mobile services, devices, billing, and account inquiries. Diagnosed technical issues involving mobile devices, network connectivity, SIM cards, data services, and voicemail setup.Customer Service Representative
Amazon Customer Service US · 2016 — 2018Responded to customer inquiries via phone and email regarding product information, order status, and returns. Addressed customer complaints professionally and maintained a high level of product knowledge to provide accurate information.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyTarlac State University · 2012 — 2014
- High School GraduateDominican College of Tarlac · 2008 — 2012
- College UndergraduateInstitution not specified
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