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Adriana S. from Ecuador

Adriana S.

Ecuador 3-6 years
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Languages
Spanish
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About

Adriana S. possesses extensive experience in telecommunications and customer service, and also serves as an assistant in a warehouse environment. From 2019 to 2021, she worked at American Call Center as a Customer Service Advisor, providing support for Claro Fijo Hogar and Satelital campaigns. Her role included analyzing monthly billing and addressing customer inquiries. From 2021 to 2026, she advanced to a Operations Coordinator at Grupo BM – Haggerston S.A., where she liaised with installation staff, coordinated schedules, and managed production strategies along with error solutions via diverse HFC and GPON technologies. Additionally, she handled material logistics using SAP systems. Adriana is pursuing an Economics degree at the Universidad Estatal de Guayaquil, building on her foundational education from Unidad Educativa Fiscomisional Santa Maria Mazzarello.

Experience

  • Operations Coordinator

    Grupo BM – HAGGERSTON S.A. · 2021 — 2026
    Maintained direct contact with installation and maintenance personnel from Claro to address priority requests, including system error management and resolution. Oversaw staff management, planned schedules, resolved internal conflicts, and executed production strategies. Monitored field operations through active communication to ensure issue resolution during processes. Compiled daily reports on issues such as address corrections, pending activity follow-ups, and daily production reviews in line with company goals. Utilized various operating systems related to HFC and GPON technology, including SGA, SM (Service Manager), and Oracle (Field Service), to track daily technician routes.

  • Customer Service Advisor

    American Call Center · 2019 — 2021
    Provided customer service and technical support for Claro Fijo Hogar (HFC-GPON) and Satellite (DTH) campaigns. Addressed and resolved customer inquiries and requests. Analyzed monthly billing and product costs as requested by customers.

Skills & Expertise

Call HandlingProject Coordination

Education

  • Accounting Bachelor
    Unidad Educativa Fiscomisional Santa Maria Mazzarello · 2012 — 2018
  • Economics (In Progress)
    Universidad estatal de Guayaquil

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