ADRIANNE K.
Junior BPO Customer Service Representative
Open to offersNew to PlatformAbout
Adrianne K. is an experienced Customer Support Representative and school administrative professional with over two years in the BPO sector and institutional office settings. At Teleperformance, she managed high-volume call handling, assisted customers with account inquiries and technical troubleshooting, and consistently met retention targets while upholding data privacy standards. Her role in the education sector at Can-Care Technical Vocational Education Training Assessment and Review Center Institute Inc. included records management, event coordination, and social media administration. Adrianne K. is skilled in Microsoft Office Suite, data entry, and the creation of marketing materials, bringing proven communication and organizational expertise to customer service and administrative functions in both the BPO and education industries.
Experience
School Admin Clerk / Marketing Staff
CAN-CARE TECHNICAL VOCATIONAL EDUCATION TRAINING ASSESSMENT AND REVIEW CENTER INSTITUTE INC. · 2025 — 2026Delivered administrative assistance through records management, documentation, and event coordination in an academic setting. Developed marketing content such as posters and brochures, managed social media accounts including engagement and responses to inquiries, and served as a communication link between staff and students while upholding accuracy and professionalism in both administrative and marketing tasks.Customer Support Representative
TELEPERFORMANCE · 2023 — 2025Handled high-volume inbound and outbound calls within the BPO industry, supporting customers with account inquiries, service concerns, and cancellation requests. Addressed technical troubleshooting for mobile and internet services, administered retention strategies, and facilitated upselling of plan upgrades, add-ons, and promotions while maintaining compliance with company policies and data privacy standards.
Skills & Expertise
Education
- Bachelor of Science in Tourism Management Major in Travel and Hospitality Service ManagementCebu Normal University - Main Campus · 2019 — 2023
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