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Advithi B. — Mid-Level Fraud & Dispute Analyst from India

Advithi B.

Mid-Level Fraud & Dispute Analyst

India No experience yet
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Languages
EnglishKannada
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About

Advithi B., based in Shimoga, India, is a seasoned Senior Process Executive at Infosys BPM Limited, specializing in fraud analysis and investigations within the financial services industry. With a robust focus on Fraud Prevention and fraud detection, Advithi expertly manages end-to-end chargeback processes, ensuring strict adherence to company policies to minimize financial losses. Her role demands exceptional fraud detection skills, where she monitors accounts for fraudulent activity and escalates issues when necessary. Educated at SRI DHARMASTHALA MANJUNATHESHWARA COLLEGE, Advithi holds a Bachelor of Commerce degree and has further enhanced her skills through certifications in Anti Money Laundering and T100-Dimension of Fraud. She has received accolades such as the Individual Extra Miler Award and the Rising Star award at Infosys, testifying to her commitment and excellence in the execution of her responsibilities. Advithi is also accomplished in training new hires, fostering a collaborative environment and sharing crucial knowledge to improve process efficiencies.

Experience

  • Senior process executive (EFM)

    Infosys BPM Limited · 2023 — Present
    Managed the end-to-end chargeback process while ensuring adherence to chargeback policies and procedures to reduce financial losses. Delivered exceptional service to cardholders by effectively handling and resolving disputes in a timely manner. Provided training and mentorship to new hires to improve their skills in chargeback processes and customer service. Fostered team development by establishing departmental and company goals for associates. Monitored accounts for signs of fraudulent activity and escalated issues as necessary.

Skills & Expertise

Education

  • Under graduate (Bachelor of commerce)
    SRI DHARMASTHALA MANJUNATHESHWARA COLLEGE (AUTONOMOUS)

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