Aedreian V.
Mid-Level BPO Project Representative
Open to offersNew to PlatformAbout
Aedreian V. is a dedicated professional with a robust background in customer service and sales management, possessing noteworthy experience across various industries. As a Call Center Agent, he delivered excellent service in high-volume environments, expertly managing inbound and outbound calls and resolving customer issues with empathy. His tenure at Sitel highlighted his file auditing and quality assurance skills, as he handled complex service claims and ensured seamless communication between technicians and back-office teams. At Syner G Outsourcing Inc., he focused on sales strategy and revenue growth, showcasing his prowess in vendor negotiation and product knowledge within the vape industry. Currently positioned at I.M Vapeshop OPC, he excels as a Sales Manager by driving inventory and merchandising optimization and leading successful marketing campaigns. Aedreian's educational background in Information and Communications Technology from the University of the Cordilleras complements his capabilities as a versatile, customer-focused professional.
Why hire me
You should hire me because I bring strong communication skills, a positive work ethic, and a willingness to learn. I am comfortable speaking with customers, handling objections professionally, and staying focused on achieving targets. I am dependable, adaptable, and work well both independently and as part of a team. I am eager to contribute to your company's success by providing excellent customer service and consistently delivering high-quality results.
Experience
Sales Manager
I.M Vapeshop OPC · 2023 — 2026Oversaw sales strategy development and implemented initiatives for revenue growth in the vape industry. Managed inventory and merchandising practices while leading marketing campaigns and promotional efforts. Engaged in vendor negotiation and procurement.BPO Customer Service Representative
Syner G Outsourcing Inc. · 2021 — 2023Engaged in sales strategy and drove revenue growth through effective planning. Focused on optimizing inventory and merchandising. Contributed to marketing campaigns and promotions while being knowledgeable about products in the vape industry. Participated in vendor negotiation and procurement activities.BPO Customer Service Representative
Sitel · 2019 — 2020Handled direct communication with technicians to obtain detailed diagnostics and repair solutions for appliance issues. Worked with the back office to assess warranty coverage eligibility according to policy terms and reported findings. Ensured documentation of service details was accurate and timely, supporting claims processing and enhancing client satisfaction. Maintained professional communications to facilitate collaboration between field technicians and internal teams.
Skills & Expertise
Education
- Senior High School - ICT - Information and Communications TechnologyUniversity of the Cordilleras · 2017 — 2019
- Junior HighPines City National High School · 2016 — 2017
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