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Aezshe D. — Junior Virtual Assistant from Philippines

Aezshe D.

Junior Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aezshe D. is a highly motivated Virtual Assistant based in Davao City, Philippines, with in-depth experience in the BPO sector, specifically under a Revenue Cycle Management (RCM) account. She has managed patient billing inquiries and resolved insurance-related concerns at Kids Care Dental and Orthodontics, demonstrating proficiency in billing & accounts management and customer/client support. Aezshe effectively handled insurance eligibility verification, benefits coordination, claims processing, and maintained compliance with HIPAA standards. Her responsibilities also included administrative duties such as calendar & schedule management, data entry & documentation, and accurate payment posting. Recognized as a Top Performer and for her attendance reliability, she consistently delivered quality customer service while meeting productivity and accuracy targets. Her educational background includes studies in Hospitality Management and Humanities and Social Sciences.

Experience

  • Account

    Kids Care Dental and Orthodontics
    Handled patient billing inquiries and addressed insurance-related matters promptly. Investigated insurance eligibility, benefits, and coverage information using various platforms. Managed claims processing and tracking, assessed denials, and facilitated communication with insurance providers for follow-ups. Updated patient accounts, accurately posted payments, and ensured proper balance adjustments. Engaged with parents or guardians to explain charges and provide updates on account statuses. Maintained comprehensive documentation while adhering to HIPAA and company protocols. Delivered top-tier customer service and met established productivity and accuracy targets.
  • Call Center Representative – Revenue Cycle Management (RCM)

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    Provided customer support and managed client inquiries related to revenue cycle processes. Engaged in email and chat handling, offering assistance with billing and accounts management. Conducted data entry and maintained accurate documentation while emphasizing time management and effective communication.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Holy Cross of Davao College
  • College Undergraduate
    University of Immaculate Conception
  • Senior High School
    Institution not specified

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