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Agustin M. — Mid-Level Healthcare Account Team Manager from Philippines

Agustin M.

Mid-Level Healthcare Account Team Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Agustin F. M. is a seasoned professional with extensive experience in the healthcare sector, serving as a Team Manager at Ibex Global Inc in Davao City. In this role, he expertly managed daily operations and administrative tasks in both hybrid and remote setups, ensuring effective coordination among teams. He is adept at providing executive-level support through efficient scheduling, documentation, and performance reporting. Agustin has a proven track record in maintaining healthcare standards compliance, effectively resolving conflicts, and analyzing key healthcare metrics to enhance operational efficiency. Prior to this, he was a Team Lead at Ubiquity Global Services in CDO City, where he supported executives with administrative tasks and regulatory financial compliance. Agustin is recognized for Team Leadership & Coaching and has received certifications and awards in leadership and team management. His proficiency in Executive & Administrative Support within the healthcare and financial BPO operations is complemented by his strong communication and time management skills.

Experience

  • Team Manager - Healthcare Account

    Ibex Global Inc · 2024 — 2026
    Oversaw daily operations and administrative duties in both hybrid and remote environments to ensure effective team coordination. Provided executive-level assistance through scheduling, documentation, and performance reporting. Guided team members in coaching and mentoring to foster productivity and professional development. Ensured compliance with healthcare standards while managing conflict resolution. Evaluated healthcare metrics, including claims, patient satisfaction, and turnaround times, to enhance operational efficiency.
  • Team Lead

    Ubiquity Global Services · 2022 — 2024
    Assisted executives with various administrative responsibilities such as calendar management, meeting coordination, and reporting. Ensured adherence to regulatory compliance through financial audits and risk controls. Effectively delegated tasks to leverage team strengths and improve efficiency. Monitored key performance indicators (KPIs) and delivered structured feedback to enhance team output. Cultivated client-handling and organizational abilities among team members.

Skills & Expertise

Education

  • Undergraduate
    Lourdes College · — — 2013

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