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Ahmed K. — Junior Tele-Sales and Customer Service Specialist from Egypt

Ahmed K.

Junior Tele-Sales and Customer Service Specialist

Egypt 1-2 years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Ahmed K. is a seasoned Tele-Sales / Customer Service Professional based in Alexandria, Egypt, with a background spanning the hospitality, healthcare, and real estate sectors. He has provided exceptional guest experiences as an Airbnb host, managed international guest relations, and ensured high service standards. At Renewal Medical Clinic, Ahmed handled full-cycle client interactions remotely, overseeing booking processes and coordinating with medical consultation teams for seamless service. In his receptionist role at Al Mouasa Hospital, he managed appointments and administrative documentation, supporting both staff and patients. Additionally, Ahmed has experience monitoring call quality and sales effectiveness in healthcare environments and building client relationships in real estate. His expertise includes customer service excellence, hospitality & guest experience, sales operations, and administrative coordination, underpinned by a Bachelor’s in Information Systems and formal sales training.

Experience

  • Tele-Sales Representative

    Renewal Medical Clinic · 2024 — 2025
    Engaged with interested clients to gather their information and assess their needs, while managing the complete booking process including pricing and procedure details.
  • Receptionist

    Al Mouasa Hospital · 2024 — Present
    Provided professional assistance to patients and visitors, coordinated appointments, and managed administrative documentation and inquiries.
  • Hospitality Host

    Airbnb - Owner · 2023 — Present
    Welcomed international guests while ensuring a high-quality hospitality experience and addressing guest requests in a professional manner.
  • Listening Coordinator

    Healthy Area · 2021 — 2022
    Oversaw customer service calls for quality assurance, prepared evaluation reports, and facilitated service improvement initiatives.
  • Tele-Sales Representative

    Healthy Area · 2021 — Present
    Engaged with customers to explain products and services while identifying their needs and offering suitable solutions.
  • Sales Agent

    Skyline Real Estate · 2018 — 2019
    Presented property offers to clients and cultivated strong relationships, contributing to the achievement of sales targets.

Skills & Expertise

Call HandlingCall CenterCustomer ServiceCustomer Service RepresentativeSales

Education

  • Bachelor's Degree in Information Systems
    King Mariout Academy · — — 2023

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