0 viewsTalent
Ahmed B. — Mid-Level Customer Service Representative from Egypt

Ahmed B.

Mid-Level Customer Service Representative

Egypt 6+ years
Open to offersNew to Platform
Languages
ArabicEnglishHebrew
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ahmad B. is a multilingual professional translator and interpreter based in Cairo, Egypt, with expertise in Hebrew, English, and Arabic. He has pursued a Bachelor of Arts in Hebrew Language and Literature from Ain Shams University. Ahmad has notable experience as a Customer Service Representative and operations team leader at Concentrix, where he honed his skills in intercultural communication and guest relations. Previously, he worked with renowned companies like Teleperformance and Vodafone, playing crucial roles in bridging communication gaps in customer service settings. His academic and professional journey is marked by a commitment to effective communication and cultural understanding. Ahmad's proficiency in multiple languages, including professional working knowledge in Hebrew and native proficiency in Arabic, underscores his capability to foster connections across diverse cultural backgrounds.

Experience

  • Freelance Translator

    null · 2026 — Present
    Translate and interpret documents and conversations in Hebrew, English, and Arabic.
  • Operations, Team Leader

    Concentrix · 2024 — 2026
    Led operations, managing team performance and enhancing service delivery.
  • Customer Service Representative

    Concentrix · 2022 — 2025
    Provided customer support and assistance, addressing inquiries and resolving issues.
  • Customer Service Representative

    Teleperformance · 2021 — 2022
    Handled customer service communications in English and Hebrew for Booking.com.
  • Customer Service Representative

    Philip Morris International · 2021 — 2022
    Served as a customer service representative, facilitating customer interactions.
  • Customer Service Representative

    Concentrix · 2019 — 2021
    Engaged with customers to provide effective support and manage inquiries.
  • Guest Relations Coordinator

    Taba Luxury Suites and Hotel · 2018 — 2019
    Coordinated guest relations, delivering high levels of customer satisfaction.
  • Customer Service Representative

    Vodafone · 2016 — 2017
    Provided customer service and support, addressing various customer needs.

Skills & Expertise

Education

  • Bachelor of Arts, Hebrew Language and Literature
    Ain Shams University · 2013 — 2016

Interested in this professional?

Sign in as an employer to save this profile or invite Ahmed B. to a job.

Sign in as an employer