ahmed E.

Handled over 200 client accounts within an FCA-regulated contact centre, delivering financial services related to account inquiries and credit products. Assessed credit utilization and repayment trends to identify financial risks, facilitating a reduction in delinquency rates. Led a digital channel migration initiative through data analytics, which notably decreased branch transaction volume. Served as the main point of escalation for complex client issues, employing structured de-escalation techniques. Maintained compliance with FCA standards by managing audit-ready client records and supporting KYC/AML processes.

Oversaw the complete accounts receivable process, including invoicing, credit terms, aging analysis, collections, resolution of disputes, and cash allocation for a revenue base of CAD 12M. Implemented a structured collections strategy, which reduced DSO by 30 days and led to a 70% decrease in receivables over 90 days. Conducted debtor reconciliations and maintained customer ledger accounts, while preparing weekly AR aging KPI reports for senior management. Processed the full accounts payable cycle involving invoice validation, cost-centre coding, and payment runs to uphold supplier relationships. Managed month-end close activities that included journal entries and balance sheet reconciliations under IFRS, preparing management accounts with budget variance analysis for senior leadership. Developed driver-based financial models and Power BI dashboards to streamline data analytics across AR, AP, and GL, enhancing forecast accuracy. Acted as primary contact for clients on billing and collections, providing weekly account status reports that translated complex financial details into actionable insights.

Supervised banking transactions, internal controls, and branch reconciliations while processing numerous customer account operations each week. Managed general ledger entries and reconciled balance accounts daily, supporting KYC compliance during customer onboarding.