Ahram C.
Mid-Level Healthcare IT Support Specialist
Open to offersNew to PlatformAbout
Ahram J. is a seasoned professional in the healthcare industry, specializing in healthcare support and billing technologies. With over six years of experience, Ahram excels in navigating complex healthcare regulations and insurance processes. They are adept at using Electronic Health Records (EHR), telemedicine platforms, and HIPAA-compliant tools to streamline patient care and administrative workflows. Ahram recently served as an Intake Specialist and Medical Appointment Setter at ViewFi Health Inc., ensuring the effective scheduling and management of patient appointments in collaboration with medical teams. Previously, they contributed their expertise as an AR Billing Specialist at Apex Medical Center, where they managed invoice creation, payment posting, and reconciliation processes. Ahram also championed client support at Conifer Health Solutions and Athena Health, leveraging Salesforce and ServiceNow to optimize ticket resolution and enhance client satisfaction. Their ability to bridge healthcare and IT efficiently positions them as a key asset in the industry.
Experience
INTAKE SPECIALIST / MEDICAL APPOINTMENT SETTER
ViewFi Health Inc. · 2025 — 2026Evaluated clients' health status via interviews, questionnaires, and basic measurements to determine wellness needs. Confirmed appointment details and sent reminders through calls or messages to patients. Entered and updated patient information accurately in the scheduling or EHR system. Managed no-shows, cancellations, and rescheduling effectively. Collaborated with doctors, nurses, and front desk teams to facilitate a smooth workflow.AR Billing Specialist
APEX MEDICAL CENTER · 2024 — 2025Generated and issued electronic or paper invoices for clients and customers. Recorded incoming payments to the general ledger and reconciled accounts. Verified purchase orders, sales contracts, or medical records to ensure accuracy in billed amounts. Monitored accounts receivable ageing reports to identify late payments and their duration.APPOINTMENT SETTER
SUPERCARE HEALTH · 2023 — 2024Instructed patients and providers on the safe use of devices. Cultivated enduring relationships with hospitals, clinics, and individual home-care clients. Managed follow-ups regarding equipment pick-up and deliveries. Addressed no-shows, cancellations, and rescheduling effectively.SENIOR CLIENT SUPPORT
CONIFER HEALTH SOLUTIONS · 2022 — 2023Troubleshot system issues and coordinated solutions. Maintained comprehensive knowledge of company products and services. Monitored key metrics related to ticket resolution times and client satisfaction. Assessed support tickets for quality and compliance with SLAs.SENIOR CLIENT SERVICE ASSOCIATE
ATHENA HEALTH · 2020 — 2022Provided client success and technical support within the healthcare SaaS platform. Utilized Salesforce and ServiceNow for ticket resolution and workflow management. Contributed to process optimizations using JIRA and Microsoft 365 tools. Served as a subject matter expert for Athena Health services and patient record technology.SUBJECT MATTER EXPERT
UNITED HEALTHCARE · 2019 — 2020Advised on various health plan structures, interpreting plan documents, benefit summaries, and coverage policies. Assisted with benefit configuration and testing during system implementations. Supported client-facing teams with complex insurance inquiries and resolved escalated provider or patient disputes regarding insurance. Ensured precise communication of insurance coverage and authorization regulations.
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