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Aidan K. — Senior Customer Support and Sales Specialist from Philippines

Aidan K.

Senior Customer Support and Sales Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aidan K. is a seasoned Customer Support & Sales Specialist with over 7 years of experience, focusing on supporting U.S.-based businesses and customers via phone, email, and chat. His expertise spans across industries such as e-commerce and commercial sales, where he excels in lead generation, outbound sales, and e-commerce order support. During his tenure at TruHeight Vitamins (2022–2024), Aidan managed customer support on Shopify, initiated outreach to pediatricians and influencers, and successfully generated qualified leads through adept use of CRM management. Additionally, at R1 Concepts and SixEleven Global Teleservices (2020-2021), he met a weekly sales quota of $2,000 by assisting customers in product selection and providing technical support. Aidan's ability to deliver 3–7 qualified leads weekly while conducting 100+ daily B2B outbound calls at DNE Resources demonstrates his strong prospecting and objection-handling skills. Proficient in platforms such as Shopify, Zendesk, and Help Scout, Aidan continues to make significant impacts in the customer support and sales sectors.

Experience

  • Customer Support and Lead Generation Specialist

    TruHeight Vitamins · 2022 — 2024
    Provided customer support and generated leads through phone, email, and chat while conducting prospect research, outbound calling, and relationship building with potential customers and partners. Managed Shopify customer support and conducted outreach to pediatricians, influencers, affiliates, and potential business partners.
  • Customer Support and Sales Associates

    R1 Concepts | SixEleven Global Teleservices · 2020 — 2021
    Delivered support for U.S. customers via phone, email, and chat, including providing product recommendations and assisting with VIN/vehicle compatibility. Handled order support and sales, while consistently meeting a weekly sales quota.
  • Customer Support and Sales Associates

    DNE Resources | Customer Support & Sales Associate · 2018 — 2020
    Made over 100 outbound B2B calls each day to business owners in Alberta. Generated approximately 3 to 7 qualified leads weekly by qualifying prospects and addressing customer objections while introducing lower-cost electricity and gas services. Utilized RingCentral for prospect follow-up and high-volume calling.

Skills & Expertise

Education

  • BSHRM- Hotel and Room Services
    Tagum City, Davao Del Norte · — — 2016
  • Vocational Course (undergraduate)
    TAGUM CITY NATIONAL COMPREHENSIVE HIGH SCHOOL · — — 2012

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