Aiden T.
Mid-Level Debt Counselling Consultant
Open to offersNew to PlatformAbout
Aiden L. is an experienced COB Consultant with a background in the finance and retail sectors, demonstrated by roles at Summit and Capitec Bank. In his current position at Summit since 2018, he manages consumer files and collaborates with credit providers to maintain accurate debt counselling records, utilizing platforms such as Salesforce, Simplicity, and the Debt Help System. Previously, as an EAO Auditor at Summit, Aiden conducted daily audits, engaged with attorneys and debt collectors, and handled case escalations using Q LINK platforms. His earlier tenure as a Service Consultant at Capitec Bank involved client service, banking product support, and telemarketing, leveraging internal CRM systems. Aiden possesses an N6 Business Management Certificate and has completed the NCR Debt Counsellors Course, further grounding his expertise in debt management and data organization within highly regulated environments.
Experience
COB CONSULTANT
Summit · 2018 — PresentHandles maintenance and organization of consumer files, including creating and updating consumer profiles within Debt Help System. Issues 17.W documentation for withdrawn or rejected files, collects Certificates of Balance for debt counselling clients, and manages follow-up with Credit Providers and Collecting Attorneys on account status and missing information. Updates Simplicity and Salesforce with Certificate of Balance data, ensuring case timelines align with NCR guidelines.EAO AUDITOR
Summit · 2018 — 2018Organized and maintained consumer deduction files, performed daily EAO audits, and alerted management to discrepancy trends involving Attorneys and Debt Collectors. Coordinated with Attorneys and Debt Collectors to obtain and verify documentation, challenged Emolument Attachment Orders where discrepancies arose, and escalated complex cases to the legal division. Conducted audits and data archiving on Q LINK and Salesforce platforms.SERVICE CONSULTANT
Capitec · 2012 — 2018Established client relationships and attended to walk-in consumers, addressing a variety of account, loan application, and banking product queries. Utilized telemarketing and public campaigning when required. Provided clients with relevant product information and managed related service requests using C-Net internal banking CRM.SALES CONSULTANT
Crocs · 2010 — 2012Assisted walk-in clients with brand and product information, performed cashier and petty cash duties, conducted stocktake and managed display organization, received new stock, balanced tills to sales, and handled in-store visual displays.
Skills & Expertise
Education
- N6 BUSINESS MANAGEMENT CERTIFICATEBoland College · — — 2000
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