Ailene B.

Ailene B. is an experienced Customer Specialist Agent with a strong background in Hotel and Restaurant Management, holding both associate and bachelor's degrees from esteemed institutions in the Philippines. At Alorica in Davao City, she specialized in handling customer inquiries through inbound and outbound calls, expertly troubleshooting issues and providing solutions to enhance customer satisfaction. Her experience extends to working as a Customer Service Representative at Leah's Catering Services, where she not only addressed customer inquiries and complaints but also managed order processing and scheduling, developed training materials, and coordinated with kitchen staff to maintain quality standards. Additionally, as an Elderly Caregiver Volunteer in Taiwan, she engaged deeply in personal care and emotional support tasks. Ailene is proficient in problem-solving, customer relationship building, and time management, dedicating herself to improving service delivery across her roles.