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Ailishkin V. — Junior Data Entry and Customer Support Specialist from Philippines

Ailishkin V.

Junior Data Entry and Customer Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Ailishkin Q. is a Cebu City–based professional specializing in Data Entry, Customer Service, and chat support, with experience in telecommunications and education sectors. At Telenet Corp (2022–2024), Ailishkin managed customer cancellation requests via chat and call, utilizing Microsoft Excel for structured data tracking and cross-referencing, and maintained accurate records in CRM and ticketing systems. Responsibilities included ensuring data integrity, resolving billing and account inquiries, and streamlining cancellation workflow during peak periods, all within a fully remote setup. As a Shadow Teacher at USC Montessori Academy (2025–2026), Ailishkin coordinated schedules and documented progress for a learner with Autism Spectrum Disorder, collaborating with staff and parents for structured routines. Ailishkin is known for accurately processing data, managing multiple tickets, and employing administrative support tools across Excel and Google Workspace.

Experience

  • Shadow Teacher

    USC MONTESSORI ACADEMY · 2025 — 2026
    Coordinated daily schedules and lesson plans while offering personalized support to a student with Autism Spectrum Disorder (ASD). Monitored and documented the student’s activities and progress, ensuring timely reporting. Collaborated with teachers, parents, and support staff to uphold structured routines, developing strong organizational and communication skills while managing multiple responsibilities.

  • Customer Support Representative (CHAT & CALL)

    TELENET CORP · 2022 — 2024
    Managed customer requests for service cancellations through chat and call channels. Created and organized structured Excel spreadsheets for record tracking and data monitoring. Provided clear explanations of cancellation policies to enhance customer understanding and satisfaction. Maintained comprehensive records of cancellation requests within CRM systems, ensuring data accuracy and consistency. Completed project-based tasks with minimal supervision within tight deadlines while effectively resolving customer inquiries related to account and billing issues. Worked collaboratively with team members to enhance the cancellation process.

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