Aimee M.

Aimee M. is a skilled professional in the customer service industry, with substantial experience working as a Customer Service Representative at Concentrix, Philippines. In this role, she expertly assisted customers with billing, subscription, and technical concerns, while also offering available plans and products tailored to customer needs. Her proficiency extends to live chat support and remote chat support, where she adeptly handled product inquiries for enhanced customer engagement. Aimee holds a Bachelor of Science in Information Technology from Eastern Visayas State University, class of 2019. Her vast skill set includes CRM software proficiency, active listening, and effective written communication, well-complemented by her expertise in data entry and management. Aimee is adept at using Microsoft Office and Google Workspace, demonstrating her ability to integrate technological solutions into her workflow.