Aira S.

Aira S. is a seasoned Virtual Assistant with over five years of experience in streamlining remote business operations, managing projects, and delivering customer care. Holding a Bachelor of Science in Computer Science from Kolehiyo ng Lungsod ng Lipa, Aira adeptly applies technical acumen to enhance project efficiency and quality assurance. At MSQ, she refined her skills in Project & People Management by coordinating daily operations using Asana and Slack, conduct systematic QA testing on digital assets, and managing administrative tasks via Zoom and Google Workspace. Her role demanded proficiency in CRM suites like Salesforce and Zendesk, which she leveraged while adhering to U.S. HIPAA compliance during her tenure at TeleTech. Additionally, her experience extends to the e-commerce/retail sector with Alorica, where she managed multi-channel support queues and mentored team members as a Subject Matter Expert. Aira's core technical knowledge spans across software engineering, databases, and network systems, underpinned by her practical use of tools that include Google Workspace and MS Office Suite.