Aira E.
Mid-Level Customer Support and Content Moderator
Open to offersNew to PlatformAbout
Aira T. is a seasoned Email Support and Content Moderator with extensive experience in customer service, administrative operations, and legal support, currently contributing to Task Us Inc. in Imus City, Cavite. With over a decade of professional experience, she excels in customer support and engagement, delivering reliable communication through advanced email channels to corporate clients while safeguarding brand integrity through strict content moderation. Her tenure at Tua, Duque and Associates Law Office honed her expertise in administrative operations, where she managed critical document workflows and coordinated legal schedules. Additionally, her financial acumen was refined through roles such as cashiering and auditing in the retail and hospitality industries. Aira holds a Bachelor of Science in Business Administration from De La Salle University and has been recognized with awards like the Hidden Gem Award at Task Us Inc. for her consistent performance and dedication to branded customer service standards.
Experience
Email Support and Content Moderator
Task Us Inc. · 2019 — 2026Provided dedicated communication and assistance to corporate clients and users through email channels. Ensured the brand's social media profile and active user base were safeguarded against inappropriate content and policy breaches. Assessed user-generated content rigorously in accordance with platform rules and guidelines to ensure safe online publication.Legal Secretary
Tua, Duque and Associates Law Office · 2014 — 2019Conducted a wide range of administrative and clerical tasks, which included meticulous document proofreading, organization, and secure filing procedures. Coordinated legal appointments for court depositions, hearings, and meetings. Composed analytical case briefs and summarized complex depositions, contracts, and testimony. Facilitated clear and professional communication among witnesses, clients, legal colleagues, and partners.Administrative Crew / Cashier / Drive-Thru
LPO Uptown Group of Companies (Jollibee) · 2012 — 2014Delivered administrative support across various functions in the store and assisted management as needed. Maintained an organized filing system, managed calendars for operations, and ensured distribution of official communications. Conducted cashier audits by filing financial documentation, overseeing operational funds, and validating daily sales totals.Cashier
Supervalue Inc. · 2014 — 2014Handled a high volume of customer transactions by itemizing purchases and managing sales or return processes with a friendly approach.Guest Service Assistant
Fresh and Famous Foods Corporate · 2010 — 2012Supported guest relations and hospitality services while remaining well-informed on product knowledge and available food and beverage services. Accurately processed transactions using a cash register and addressed customer inquiries and feedback proactively.Service Crew (Cashier)
Jollibee Foods Corporation · 2009 — 2010Provided quick customer service, promoted special items, processed payments, and maintained organized service areas.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in MarketingDe La Salle University · 2016 — 2020
- Bachelor of Science in Entrepreneurship (Undergraduate Coursework)Cavite State University · 2011 — 2012
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