Aireen D.

Mae Florence L. is an experienced professional with a background in financial services and business process outsourcing. Having served as a Capital One Supervisor at Capital One Support Services from 2016 to 2025, Mae Florence L. has developed expertise in managing support operations in a fast-paced, customer-driven environment. Prior roles include serving as a Senior Operations Representative at TelePerformance and as both a Customer Service Representative and Technical Support Representative at Teletech Lipa, covering the years 2007 to 2015. In each position, Mae Florence L. utilized her communication skills, problem-solving skills, and the ability to make sound decisions under pressure to deliver high-quality support within the financial and outsourcing sectors. She is fluent in English and is recognized for clear verbal and written communication, contributing to effective teamwork and service improvement.