Aisa L.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Aisa L. is an experienced Customer Service Representative specializing in managing food orders within the BPO industry. Demonstrating expertise in e-commerce and retail environments, Aisa efficiently handled customer inquiries and order processing through platforms like Walmart, Amazon, eBay, and Shopify. Her role involved verifying order details, facilitating changes or cancellations, and resolving issues by liaising with merchants and delivery teams. Aisa excels in maintaining high-quality support standards, utilizing her attention to detail and problem-solving skills to deliver accurate solutions. Additionally, she has a proven track record in handling high-volume customer interactions, documenting concerns, and providing timely resolutions. Her background as a Cashier and Receptionist enhanced her proficiency in managing transactions and customer engagement via social media channels, further enriching her capabilities in the customer service domain.
Experience
Customer Service Representative
BPO- Food Delivery AccountManaged food orders and addressed customer inquiries through platforms like Walmart, Amazon, eBay, Shopify, and other online systems. Verified order details, delivery information, and customer requests to ensure accurate processing. Assisted customers with updates, modifications, cancellations, and inquiries while maintaining professionalism. Coordinated with merchants and delivery teams to efficiently resolve order-related issues. Handled multiple customer requests with a focus on accuracy and attention to detail. Delivered high-quality support utilizing clear communication, active listening, and effective problem resolution.Cashier/ Receptionist
Customer Service AssociateAccurately processed customer transactions using POS systems. Took customer orders in-person, over the phone, and via online channels. Assisted customers with inquiries, special requests, and order concerns. Managed cash transactions and maintained precise sales records. Created and managed social media posts to promote products and enhance customer engagement while delivering personalized service in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyANDRES SORIANO COLLEGES OF BISLIG
- Technical Vocational Livelihood Major in Illustration/AnimationMANGAGOY NATIONAL HIGH SCHOOL
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