Aiven T.
Mid-Level Customer Service Representative
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About
Aiven T. is a seasoned Customer Service Representative with a robust academic foundation in Mathematics from Visayas State University. From March 2021 to March 2024, Aiven excelled at Sylvane, where he enhanced customer loyalty and satisfaction by expertly resolving customer complaints. His tenure at Triwave as a Collection Executive, from February 2020 to February 2021, underscored his adeptness at balancing customer accounts through precise payment processing and negotiation skills. Between June 2018 and January 2020, Aiven honed his organizational and data verification skills at Nuebe Service Cooperative as a Receiving Clerk/Data Encoder/Inventory Control Staff. In addition to his practical experience, Aiven has completed a vocational course in basic programming and possesses knowledge in HTML and CSS, bolstering his technical acumen in Information and Communication Technology.
Experience
Customer Service Representative
Sylvane · 2021 — 2024Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business. Developed strategies to enhance customer satisfaction by proactively addressing their needs and resolving issues.Collection Executive
Triwave · 2020 — 2021Facilitated payment processing and updated customer account balances. Handled a high volume of calls in a fast-paced environment, achieving effective debt collection through negotiation and customized payment solutions.Receiving Clerk/Data Encoder/Inventory Control Staff
Nuebe Service Cooperative · 2018 — 2020Ensured compliance with cleanliness standards by maintaining an organized and safe work area. Conducted regular invoice reviews and order verifications. Organized products in the warehouse after receiving deliveries, enhancing accessibility for employees. Monitored inventory levels and procured additional stock as necessary.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in MathematicsVisayas State University · 2014 — 2018
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