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AJ B. — Junior Customer Service Specialist from Philippines

AJ B.

Junior Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

AJ B. is a dedicated professional with demonstrated expertise in customer service and property management. With over two years of experience as a full-time missionary for The Church of Jesus Christ of Latter-day Saints, AJ refined his skills in handling communication with individuals under various emotional circumstances. As a District Leader and later a Zone Leader, he organized training sessions for up to 30 full-time missionaries, enhancing his leadership and teaching capabilities. Venturing into virtual services, AJ excelled in property management, data entry, invoice indexing, and bookkeeping using tools like AppFolio Property Manager. He also engaged in a customer service role at Alorica, where he managed inquiries, orders, and technical support. AJ holds a B.S. in Information Technology from AMA University and ABE International Business College and graduated with honors from Donsol National Comprehensive High School in the STEM strand.

Experience

  • Contractor

    Virtual Service · 2023 — 2026
    Involved in property management tasks utilizing AppFolio Property Manager. Responsibilities included data entry, invoice indexing, and bookkeeping.
  • Customer Service

    Alorica · 2024 — 2024
    Handled customer inquiries via calls, emails, and web chat, addressing orders, card payments, complaints, and providing support for computer problems while advising on products and services.
  • Full-time Missionary

    The Church of Jesus Christ of Latter-day Saints · 2021 — 2023
    Engaged with 15 to 20 individuals daily through communication, teaching, and service. Served as District Leader, leading weekly training sessions for 10 missionaries and training new foreign missionaries over a 4-month period. In the role of Zone Leader, organized weekly visits to mentor District Leaders and conducted training sessions for 30 missionaries in a 6-week cycle.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    AMA University · 2023 — 2024
  • Bachelor of Science in Information Technology
    ABE International Business College · — — 2024
  • High School Diploma with Honors
    Donsol National Comprehensive High School · 2014 — 2020

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