Akahay K.
Mid-Level Client Support Officer
Open to offersNew to PlatformAbout
Akshay K. is a dedicated Senior Client Support Officer with 1 year and 6 months of experience specializing in international student recruitment, CRM-based application management, and university admissions support. Currently affiliated with Oxford International Education Services in Mumbai, Akshay collaborates with prestigious institutions such as Oxford University and the University of Roehampton. He plays a crucial role in managing end-to-end student recruitment to UK universities, utilizing institutional CRM portals to track and update applications, and issuing offer letters and sponsorship documents. In addition to acting as a primary point of contact for student inquiries, Akshay liaises with the UK-based Admissions and Immigration Teams to resolve complex issues. His previous experience at Transworld Systems Inc. involved managing homeowner insurance policies, processing escrow payments, and ensuring compliance with regulatory guidelines. Akshay's technical skills are highlighted by his proficiency in Excel, SQL, Power BI, and Data Management. His educational background includes a Bachelor of Engineering in CSE from Mumbai University, where he achieved a 7.74 GPA.
Experience
Senior Client Support Officer
Oxford International Education Services · 2025 — PresentManage comprehensive support for student recruitment to UK universities, utilizing institutional CRM portals for application handling and progress tracking. Issue various offer letters in collaboration with university admissions, while preparing Sponsorship Letters to assist candidates with visa applications. Serve as a primary contact for student inquiries through email, addressing queries related to university programs, tuition fees, visa processes, and documentation requirements. Collaborate with UK-based teams to resolve complex issues faced by international applicants, ensuring compliance with UKVI guidelines and university policies throughout the recruitment process.Associate – Assurant Operations
Transworld Systems Inc. · 2023 — 2025Manage homeowners insurance policy information by updating customer records accurately within the CRM system. Process escrow payments for insurance premiums to prevent policy lapses and coordinate with agencies and carriers to verify coverage and renewals. Calculate premium amounts based on policy updates and maintain data accuracy in CRM systems, ensuring compliance with regulatory requirements and internal standards.
Skills & Expertise
Education
- Bachelor of Engineering in CSEMumbai University Maharashtra · — — 2023
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