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Akilah J. — Mid-Level Customer Service and Finance Procurement Clerk from Trinidad & Tobago

Akilah J.

Mid-Level Customer Service and Finance Procurement Clerk

Trinidad & Tobago 6+ years
Open to offersNew to Platform
Languages
English
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About

Akilah J. is a seasoned professional with over a decade of extensive experience in Customer Service, call center operations, and clerical support. She has demonstrated her ability to effectively manage data entry and maintain rigorous records across varied roles. As a Call Centre Supervisor at Customer Service First Couriers Limited from 2011 to 2017, Akilah expertly led a team of seven, improving handling efficiency by 20% and significantly lifting customer satisfaction by 70%. In her current role as a Finance Procurement Facilities Clerk, also at Customer Service First Couriers Limited, she manages financial data using Zoho Books and maintains strong client relationships through adept problem-solving. Akilah holds a Bachelor of Business Administration from the Australian Institute of Business. Additionally, her proficiency in Microsoft Office Suite underpins her capacity to deliver high-level administrative and operational support.

Experience

  • Call Centre Supervisor

    Customer Service First Couriers Limited · 2011 — 2017
    Supervised a team of 7 Call Centre Agents, focusing on performance and quality targets. Conducted one-on-one coaching sessions to enhance customer service skills and productivity. Trained new employees for smooth role transitions and managed daily schedules and workflow. Resolved escalated customer issues, contributing to an increase in Customer Satisfaction.

  • Finance Procurement Facilities Clerk

    Customer Service First Couriers Limited · 2017 — Present
    Handled data entry and maintained accurate records using Zoho Books. Addressed customer queries through support systems including tickets, email, and high-volume telephone communications. Generated cheque payments while ensuring compliance with accuracy standards and company procedures.

  • Clerical Assistant (On the Job Training Programme)

    Ministry of Science Technology and Tertiary Education (STTE) · 2007 — 2008
    Assisted the Pharmacist in the precise dispensing of prescriptions and provided accurate responses to information requests. Facilitated efficient customer transaction processing with a focus on precision.

  • Clerical Assistant

    Ministry of Local Government · 2007 — 2007
    Managed an organized filing system for swift document retrieval and greeted incoming visitors with courteous service. Provided clerical support through tasks such as copying, faxing, and filing, while optimizing departmental efficiency through correspondence management and telephone communications.

Skills & Expertise

Finance and ManagementProcurement / PurchasingCall CenterCustomer ServiceData Entry SpecialistCustomer Service and Admin Support

Education

  • Bachelor of Business Administration
    Australian Institute of Business (delivered through CTS College of Business and Computer Science Ltd.) · — — 2017
  • Introduction to Health and Safety Practice
    PAL Institute of Health Safety and Environmental Services Ltd. · — — 2010
  • Principles of Accounts, Mathematics, GCE Computer Studies
    CTS College of Business and Computer Science Ltd. · — — 2006
  • English, Principles of Business, Principles of Accounts, Mathematics, Spanish
    Cunupia High School · — — 2005

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