Akinna J.
Mid-Level Healthcare Administrative and Customer Service Specialist
Open to offersNew to PlatformAbout
Akinna J. is an experienced administrative and customer service professional recognized for her contributions across healthcare support, veterinary services, legal assistance, and construction office management. As a Customer Service Representative with Concentrix for Petco, Carelon Global Solutions, and Teleperformance, she managed client support, scheduled appointments, clarified benefit coverage, assisted with healthcare processes, and ensured accurate healthcare documentation. In legal administration for Almeda Law Office, Akinna handled client consultations, prepared affidavits, managed case files, and coordinated legal documentation using Excel and Microsoft Word. Most recently, with Mirra Healthcare, she reviewed and processed enrollment applications while ensuring compliance with HIPAA guidelines. Her proficiency in administrative organization and customer service enables efficient and compliant support delivery across diverse business domains.
Experience
Enrollment Application Coordinator
Mirra Health care(VA) · 2025 — 2026Reviewed enrollment applications to ensure they were accurate and complete, verified patient and client eligibility, and checked required documentation. Coordinated with internal departments such as billing, insurance, and clinical staff while maintaining confidentiality in compliance with HIPAA guidelines.Customer Service Representative
Concentrix - Petco · 2025 — 2025Responded to client support inquiries related to veterinary care, scheduled veterinary appointments, assisted with prescription refills, explained medication instructions, and addressed minor pet health concerns. Facilitated coordination with clinics to provide efficient and compassionate service to pet owners.Customer Service Representative
Carelon Global Solutions, Healthcare Services · 2023 — 2023Supported members by clarifying healthcare benefits, assisting with coverage inquiries, updating account information, and managing appointment coordination. Guided callers through healthcare processes and documented interactions accurately while adhering to confidentiality and healthcare policy standards.Customer Service Representative
Teleperformance Ph., Healthcare Services · 2022 — 2023Interacted with hospital and clinical providers to supply information on patient eligibility, benefits, claims, and authorization requirements. Assisted medical staff in navigating healthcare processes, ensured provider concerns were resolved, and maintained compliance with healthcare regulations.Administrative Secretary
Almeda Law Office · 2018 — 2020Managed administrative and legal support tasks such as scheduling client consultations and court-related appointments, preparing affidavits and documents for notarization, and drafting simple legal documents and correspondence. Organized case files and maintained accurate records using Excel and Microsoft Word to support office operations.
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