Akira L.
Junior Esports Content Creator
Open to offersNew to PlatformPortfolios
About
Customer Support Specialist with over 4 years of experience delivering exceptional service across healthcare, retail, and digital support environments. Skilled in high-volume inbound and outbound support, appointment scheduling, conflict resolution, and CRM systems management. Proven track record of performance, recognized as a Top 1,000 performer among 23,000+ agents for consistently exceeding quality and productivity targets. Passionate about creating positive customer experiences while maintaining high efficiency and accuracy.
Why hire me
I offer a proven track record of delivering high-quality client care, precise schedule management, and seamless order coordination. Having excelled in fast-paced customer service environments—from handling intricate healthcare accounts at Genpact to managing high-volume operations as a barista—I know how to communicate empathetically and effectively under pressure. My strong comprehension skills, technological proficiency, and ability to adapt to flexible schedules ensure that I can hit the ground running, solve problems efficiently, and elevate your team's overall customer experience from day one.
Experience
Cook & Part-Time Barista
Coffee & Friends · 2026 — 2026Delivered friendly customer service in a fast-paced cafe environment, supporting daily operations and driving smooth service during peak business hours. Processed POS transactions accurately, handled customer inquiries, and assisted with food preparation while maintaining strict cleanliness and food safety standards.Customer Service Representative CSR
Genpact · 2024 — 2023Managed high-volume inbound and outbound healthcare calls while maintaining excellent customer satisfaction and averaging over 120 outbound calls daily to consistently surpass productivity and quality KPIs. Coordinated patient appointments, insurance verifications, and intake documentation with high accuracy while strictly adhering to HIPAA regulations to safeguard confidential patient information. Recognized for exceptional performance and service delivery, earning a spot as one of the Top 1,000 performers out of more than 23,000 agents organization-wide.Freelance Video Editor
Local and International Client · 2020 — 2020Collaborated directly with clients to define requirements and produce engaging promotional videos and social media content tailored to their specific needs. Delivered high-quality, deadline-driven media that enhanced brand visibility and directly supported client sales objectives.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringBataan Peninsula State University · 2022 — 2024
- Bachelor of Science in Civil EngineeringUniversity of Baguio · 2021 — 2022
- GraduateTomas del Rosario College · 2019 — 2021
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