Akram A.

Akram A. is a seasoned professional in eCommerce sales, client communication, and customer support, based in Casablanca, Morocco. With a Bachelor's degree in English Literature from the Faculty of Letters and Human Sciences – Ain Chock, Akram has developed a strong foundation in linguistic skills, further enhanced by certifications in English teaching from Preply and Coursera. Akram has a proven track record of working in remote environments, exemplified by roles at Smiley Smart Solutions, where he supported product sales and marketing operations and managed Meta Ads campaigns for lead generation. He adeptly handled customer communication, tracked shipping processes, and maintained client relationships through diligent follow-ups. Akram's tenure in eCommerce and phone sales involved managing high-volume customer interactions and guiding customers through purchasing decisions. Additionally, his experience as a content moderator at Majorel involved reviewing content for policy compliance and handling sensitive material with professionalism. Akram is proficient in tools like ClickUp, HubSpot, Meta Ads Manager, Google Docs, Sheets, and Microsoft Excel, making him a reliable candidate for roles that require efficient task organization and problem-solving skills.